I build secure, scalable IT functions from the ground up, transform support teams into high-performing organizations, and guide technology strategy for firms that demand operational excellence.
"Being a good boss means hiring talented people and then getting out of their way."
Tina Fey, a guiding principle
15+
Years leading enterprise IT functions globally
$1.2M
Enterprise project delivered 18% under budget
90%
Reduction in IT offboarding processing time
4K+
Endpoints enrolled across global organizations
🏗
IT Function Build-Out
🔐
Cybersecurity and Zero Trust
☁️
Cloud and MDM Strategy
👥
Team Leadership and Mentorship
📋
Compliance and Governance
About
IT leader who listens first, then builds
I partner with business and people stakeholders to understand their real needs, then empower engineers and administrators to own the implementation.
With over 15 years leading IT across global startups, enterprise media companies, financial services firms, and consulting environments, I specialize in translating complex technology challenges into structured, people-first solutions.
My career spans building IT functions from zero at Series A Start Up, leading North American IT operations for an E-commerce company's 10,000-plus person organization, managing global endpoint programs at a Leading US media company, and running helpdesk operations at a FinTech firm.
I approach every engagement with the same philosophy: listen to stakeholders, design a practical solution, and give talented people the autonomy and structure to execute it well.
01
Information Infrastructure Technology
End-to-end design, deployment, and governance of scalable global IT infrastructure across cloud, endpoint, identity, and network layers.
02
Information Security and Cybersecurity
Zero Trust architecture, compliance frameworks including SOC 2, ISO 27001, NIST, GDPR, and proactive security program leadership.
03
IT Project Management
Structured delivery of complex technology programs on time and under budget, from enterprise MDM rollouts to ERP implementations.
04
Building and Managing IT Teams
Scaling support organizations, building SME career tracks, and creating collaborative team cultures grounded in psychological safety and growth.
Key Achievements
Measurable impact across every engagement
90%
Offboarding time reduction
Custom app and Slack chatbot at an E-commerce company cut IT exit processing from days to same day across North America.
18%
Under budget on $1.2M project
Jamf Pro enterprise deployment at a Leading US media company, enrolling 4,000-plus Macs enterprise-wide on time.
$30K
Annual SaaS savings
Delivered from a $300K spend at Series A Start Up through vendor renegotiations and build-vs-buy analysis.
2×
Project completion rate
Doubled throughput at an E-commerce company within 12 months by introducing Kanban frameworks and standardized SOPs.
Selected Work
Case studies in IT transformation
Three engagements that demonstrate what a structured, people-first approach to IT leadership can achieve.
Case Study 01
Building IT for a Global Tech Startup from Zero
How I built a complete IT and security function at Series A Start Up, scaling from 50 to 150 employees across multiple countries with zero critical incidents.
Startup ITZero TrustComplianceAutomation
Case Study 02
Transforming Support Teams at Scale
How I turned a fragmented 21-person team at an E-commerce company and an ad-hoc helpdesk at a FinTech firm into structured, high-performing support organizations.
Team BuildingITSMSLA DesignKanban
Case Study 03
Zero-Touch MDM at Startup and Enterprise Scale
Two MDM programs across two very different environments: a fully remote global startup and a 25,000-person global media company.
MDMZero TouchJamf ProIntune
Speaking and Community
Sharing what I have learned
I speak at industry conferences on macOS management, endpoint automation, and building IT cultures that scale. I also co-lead employee resource groups focused on inclusion in technology.
Co-Lead and Founding Member of employee resource groups across three organizations
Get In Touch
Let's build something that lasts
Whether you are a startup that needs a full IT function built from scratch, an enterprise team that needs a senior advisor, or a firm navigating compliance and security challenges, I would be glad to talk.
Open to consulting engagements and full-time senior IT leadership roles
I work with organizations that are serious about IT maturity, whether that means building a function from zero, scaling a team, or navigating a complex technology transformation.
What I can do for a tech startup that has outgrown its informal IT setup and needs a real, secure, scalable function to match its ambitions.
Organization
Series A Start Up
Scale
50 to 150 employees, global, fully remote
Role
Head of IT and Information Security, first IT hire
Duration
2 years
The Challenge
A fast-growing startup with no IT foundation
Series A Start Up was a hyper-growth, venture-backed data startup scaling rapidly across the US, Europe, and Asia-Pacific. When I joined as the first IT hire, there was no formal IT function, no security program, no onboarding process, no asset management, and no compliance posture. The company was growing fast and needed everything built at once.
The challenge was not just technical. It was about building trust with a highly technical team of engineers who had been doing their own IT, convincing leadership to invest in infrastructure they could not yet see, and moving fast enough to keep pace with hiring without sacrificing security.
The Approach
Build in layers, automate everything, govern from day one
Phase 1 · Foundation
Identity, access, and device trust
Deployed JumpCloud for SSO, SAML, OAuth, SCIM provisioning, and conditional access policies with device posture enforcement. Established identity as the security perimeter for a fully remote, globally distributed workforce. Set macOS as the default endpoint, integrated zero-touch MDM enrollment, and automated device provisioning so every new hire was operational from Day 1.
Phase 2 · Security
Zero Trust architecture and cybersecurity program
Designed and deployed a Zero Trust security architecture including CrowdStrike for endpoint protection, Cloudflare for network security, DNS filtering, VPN configuration, and network segmentation on AWS and Azure. Rebuilt the security program from reactive to proactive, delivering company-wide security awareness training covering phishing, access controls, and data handling.
Phase 3 · Automation
Helpdesk automation and AI tooling
Deployed Jira Service Management as the ITSM platform. Built Slack-based AI bots, Zapier automation workflows, and iPaaS integrations to deflect Tier 1 tickets, automate onboarding and offboarding, and handle routine HR and IT requests. Piloted ChatGPT, Gemini, and Autopilot for note-taking, code review assistance, and helpdesk triage.
Phase 4 · Compliance
SOC 2, ISO 27001, GDPR, NIST, and CCPA
Automated compliance evidence collection and task assignment across all frameworks using Vanta API integrations. Built automated review workflows for responsible parties across the organization. Designed, tested, and continuously improved disaster recovery and business continuity plans. Delivered measurable improvement in compliance posture scores across all frameworks.
Phase 5 · Governance
SaaS governance and vendor strategy
Managed 30-plus business applications including CRM, HRIS, and financial systems. Deployed Torii as the SaaS management layer with automated offboarding workflows via API integrations with identity providers. Delivered $30K in annual savings from a $300K spend through vendor renegotiations and build-vs-buy analysis.
What this means for your startup
If you are a tech startup between 30 and 300 employees with informal IT, no security program, and compliance pressure on the horizon, this is exactly the kind of engagement I specialize in. I come in as the founding IT leader, build the function end-to-end, automate the routine, secure the environment, and hand you a governance framework that scales with your growth. You get Day 1 readiness for every new hire, a defensible security posture, and an IT team that operates like a business partner, not a help desk.
Results
Measurable outcomes
0
Critical security incidents
Zero critical security incidents during a period of rapid hypergrowth across multiple international jurisdictions.
$30K
Annual SaaS savings
Delivered from a $300K spend through renegotiations, license compliance enforcement, and build-vs-buy analysis.
Day 1
New hire readiness
Every new hire globally was fully operational from Day 1, with all accounts, access, and devices provisioned automatically.
Technology Stack
Tools deployed
JumpCloudCrowdStrikeVantaJira Service ManagementToriiZapierSlack BotsAWSAzureGCPMosyle MDMSnipeItCloudflareOktaGoogle WorkspaceChatGPTNotionConfluence
Case Study 02 · E-commerce company and FinTech firm · 2020 to 2022
Transforming Support Teams into High-Performing Organizations
How I took fragmented, reactive support teams at two very different organizations and built structured, metrics-driven IT organizations that delivered measurable results.
Organizations
E-commerce company, FinTech firm
Scale
10,000-plus and 600-person global teams
Team Size
7 to 21 direct and indirect reports
Duration
2 years across both engagements
The Challenge
Two teams, two different problems, the same root cause
E-commerce company: A 21-person North American IT support team that was non-collaborative, lacked standardized processes, had no shared accountability framework, and was falling behind on project delivery. CSAT scores were inconsistent and the team had no clear development path.
The team had talent but no structure. Without clear ownership, shared procedures, or a delivery framework, individual effort was not translating into organizational output.
FinTech firm: A 7-person ad-hoc support team at a global high-frequency trading firm with no formal structure, no escalation paths, no SLA accountability, and no knowledge base. The team was reactive by default and could not scale.
In a regulated financial services environment, an unstructured IT support function is not just inefficient. It is a compliance and operational risk.
The Approach at the E-commerce company
Structure, frameworks, and automation
Implemented standardized project briefs, SOPs, and the Kanban delivery framework to align team priorities and create shared accountability
Built internal SLAs, KPIs, and a knowledge base structure so the team could measure and improve its own performance
Deployed a custom offboarding app and Slack chatbot to auto-route non-urgent requests away from the live queue, freeing the team for complex work
Created SME designation tracks and clear promotion criteria, giving every team member a visible development path
Mentored and trained staff, building a culture where knowledge-sharing was the norm and junior technicians had a path to senior roles
2×
Project completion rate
Doubled within 12 months of introducing Kanban and standardized briefs.
90%
Offboarding time cut
IT exit processing reduced from days to same day through automation.
The Approach at the FinTech firm
From ad-hoc to structured in one quarter
Restructured the 7-person team into 5 specialist groups with dedicated SME leads and defined escalation paths
Scaled the team from 7 to 16 globally in a single quarter, hiring, onboarding, and integrating new team members into the structure without disrupting service
Implemented Freshservice as the ticketing platform, establishing queue management, SLA enforcement, and knowledge base standards from scratch
Defined escalation protocols and root cause documentation practices that reduced repeat escalations and improved knowledge base quality
Deployed and managed Zoom Rooms and Cisco conferencing equipment across all office locations during a new office build-out
7→16
Team growth
Scaled globally in a single quarter with no service disruption.
5
Specialist groups
Clear ownership, escalation paths, and SME accountability built from scratch.
What this means for your organization
Whether you have a reactive, underperforming support team, a newly formed IT group that lacks structure, or a fast-growing organization that needs its IT function to scale at pace, this is the kind of transformation I deliver. I come in, diagnose the structural and cultural issues, design a practical operating model, and build the people, processes, and tools that make sustainable high performance possible. The result is a team that can grow, measure itself, and improve without constant intervention from leadership.
Technology and Frameworks
Tools and methodologies used
FreshserviceJiraKanbanITILSlackZoom RoomsCisco ConferencingSLA ManagementKPI FrameworksKnowledge Base DesignSME Career Tracks
Case Study 03 · Tech Start Up and Leading US media company · 2016 to 2024
Zero-Touch MDM at Startup and Enterprise Scale
Two MDM programs, two completely different environments, one consistent outcome: every employee fully provisioned and operational from Day 1 with zero manual intervention.
Organizations
Tech Start Up, Leading US media company
Devices Managed
150-plus remote, 4,000-plus enterprise
Platforms
Jamf Pro, Intune, Mosyle, Workspace ONE
OS Environments
macOS, Windows, iOS, Android
Why MDM and Zero Touch Matter
Manual device management does not scale
Every organization reaches a point where manual device setup becomes a bottleneck. Laptops arrive unconfigured. New hires wait days for access. Security policies are inconsistent across endpoints. Asset tracking is a spreadsheet nobody trusts. The cost is not just operational: it is a security risk and a first-impression failure for every new employee.
Zero-touch MDM solves all of this. A device ships directly to an employee anywhere in the world. They turn it on. It enrolls automatically, installs required software, applies security policies, and joins the directory. The employee is productive within an hour. IT never touches the device.
I have delivered this outcome at two very different scales and environments: a fully remote global startup with no office and a 25,000-person global media company with physical offices across three continents.
Program 1 · Tech Start Up
Zero-touch at a fully remote global startup
The environment: Fully remote, globally distributed workforce across the US, Europe, and Asia. No physical offices. No IT staff before my arrival. New hires joining across multiple time zones who needed to be productive immediately.
What I built: Integrated an IT logistics vendor to ship and recover equipment globally. Configured Mosyle and JumpCloud for zero-touch macOS enrollment, automating MDM enrollment, software installation, security policy application, and directory join. Built identity provisioning via JumpCloud SSO and SCIM so all SaaS accounts were created automatically at enrollment.
The outcome: Every new hire globally was fully operational from Day 1. Devices shipped directly to employees worldwide. IT never touched a device manually. Hardware was recovered automatically at offboarding through the logistics vendor integration.
Mosyle MDM for zero-touch macOS enrollment and policy enforcement
JumpCloud for device trust, directory, and SCIM-based identity provisioning
IT logistics vendor integration for global shipping and recovery
Automated software deployment and security policy application at enrollment
SnipeIt for asset inventory and lifecycle tracking across all global endpoints
CrowdStrike deployed automatically at enrollment for endpoint protection
Automated offboarding: device recovery, account deprovisioning, and license reclamation
MosyleJumpCloudSnipeItCrowdStrikeZapierTorii
Program 2 · Leading US media company
Enterprise MDM across a 25,000-person global organization
The environment: A 25,000-person global media company with physical offices across the US, Canada, and UK. Mixed Windows and macOS estate. Thousands of managed mobile devices including iOS, iPadOS, and Android. Complex InfoSec requirements and a large team of endpoint engineers to coordinate.
What I delivered: Led the Jamf Pro enterprise deployment on time and 18% under budget on a $1.2M project, enrolling 4,000-plus Macs enterprise-wide with standardized configurations and a self-service catalog with automated approval workflows. Deployed Workspace ONE for 2,000-plus BYOD and corporate mobile devices. Partnered with InfoSec to deploy BigFix for Windows endpoint management including Windows Server environments, Active Directory group policy management, and zero-touch provisioning, replacing LANDesk.
Windows 10 migration: Led the Desktop 2020 roadmap including the Windows 10 migration project, delivered on time and under budget with the highest CSAT scores across all corporate IT projects that year.
Jamf Pro deployment: 4,000-plus Macs, standardized configs, self-service catalog with automated approval workflows
Workspace ONE: 2,000-plus BYOD and corporate mobile devices across iOS, iPadOS, and Android
BigFix for Windows endpoint management and zero-touch provisioning, replacing LANDesk
Active Directory and group policy management integrated into the endpoint lifecycle
Microsoft 365 and SharePoint administration across the global enterprise
Business continuity planning for endpoint infrastructure across a 25,000-person organization
$1.2M project delivered 18% under budget with highest CSAT scores
Whether you are a startup that needs zero-touch MDM built from scratch so remote employees are productive from Day 1, or an enterprise organization managing thousands of endpoints across multiple platforms and needing a structured deployment program, I have delivered both. I bring the technical depth to design the right MDM architecture for your environment, the project management discipline to deliver on time and on budget, and the experience to navigate the organizational complexity of a global rollout.
Results Across Both Programs
Measurable outcomes
4K+
Macs enrolled
Enterprise-wide Jamf Pro deployment at a Leading US media company, standardized configurations across all devices.
18%
Under budget
$1.2M Jamf Pro project delivered under budget with highest CSAT scores across all corporate IT projects.
Day 1
Global new hire readiness
Every new hire at the Tech Start Up was fully operational from Day 1, with zero manual device provisioning by IT.